Contact us Online - Submit your request

Admin Query Form - Non-Urgent Requests

What is it for?

It allows you to submit non-urgent medical and administrative queries directly to the practice online

If the form is used for clinical queries inappropriately, we will ask you to use the triage request form within the triage opening hours.

It can be used to request the following:-

• Non-Urgent appointment or Medical Advice from a Clinician
• Fit (sick) Note
• A GP Letter
• Test Results

We ask that you always keep us up to date with your contact details and address, this ensures that we can communicate important information with you with ease. It also ensures that you are informed regarding your care.

If you move address, get a new phone number, update your email address or even change your name, please inform us of this.

You can update your details by submitting an Accurx via the following link and selecting the option for ‘Sick notes, test results or administrative help’.

We will contact you within 2 working days to acknowledge your Accurx.

Please note, if you are updating your home address, and your new address is outside of our catchment area, we will advise that you will need to register with a new GP surgery closer to your home. Once we have been informed that you no longer live in our catchment area, you will be deducted from our service in 28 days. You will be deducted from our service sooner if you register with a new doctors before the 28 day deadline.

FROM MONDAY 15TH APRIL 2024

We are moving to being an Online same day appointment/ advice triage practice from the above date.  This means that all requests for an urgent same day appointment/urgent advice with a doctor or clinician are looked at and reviewed by a Doctor.

What this means for you:

• Online Urgent Triage ensures that your query is directed and dealt with appropriately making this a better and more efficient experience for you.

Care Navigation improves access to primary care services for patients and reduces GP pressures all in one. When you contact the practice to book an urgent same day appointment you will be asked to access our website to complete an online consultation form making sure you provide as much information as possible, alternatively, one of our administrators will send you a text with the link to access.

How do I contact the practice/request an urgent appointment?

• Use Accurx for urgent same day appointments.
• Receptionists will still be available via the phone if you are unable to access the internet and procedures will be in place for a questionnaire to be completed.

Tired of waiting on the phone? Use Accurx!

• Submit a medical or administrative request

• Please see the link below for a video on how to use Accurx.

Watch a video about how online triage works

What happens to my request?

• Urgent Medical requests are triaged by a clinician, who will decide on the most appropriate action and timescale, which may include, telephone or face to face appointment, advice or signposting to another service.
• Urgent medical requests- we will respond to you the same day
• Routine medical requests- we will respond to you within 2 working days
• Admin requests are viewed by a receptionist and directed to the most appropriate team member for action

Why we are making this change:

• This change should make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.