How to make an appointment

Reception - You can make an appointment in person, contacting the practice reception team, emailing w96001.enquiries@wales.nhs.uk, via Accurx or the NHS App.

Please inform the receptionist the reason for the appointment and they will be able to advise you on the most appropriate appointment to book.

NHS Wales App has replaced MHOL (My Health Online) - NHS Wales App is a web-based tool designed to enable you to manage some of your general practice needs without having to attend the GP surgery. The modules currently available allow you to make, view or cancel appointments online. The majority of our routine appointments are bookable via NHS Wales App.

From Monday 15th April 2024 we are introducing online triage please click here to read up on the new sytem. 

Same Day/ Advice (Urgent) Appointment

For same day appointment/urgent advice please click here.

Routine Appointment

As a patient of Montgomery you also have the ability to pre-book an appointment up to six weeks in advance with a range of clinicians. You have the opportunity to be seen by a GP of your choice.

The time may vary according to the individual GP’s availability throughout the year. We offer bookable in advance, timed telephone or face to face consultation appointments with a GP, Physician Associate or a Nurse.

You can also book appointments via NHS Wales App.

Routine appointments

• Routine appointment (non-urgent) - As a patient of Montgomery you can pre-book an appointment up to six weeks in advance with a range of clinicians. You can be seen by a clinician of your choice. The time may vary according to the individual clinician’s availability throughout the year.

We offer telephone or face to face consultation appointments with a GP, Physician Associate, or a Nurse.

• You can book appointments via NHS Wales App
• You can click “contact us” submit a new request (I have an admin query) or email W96001.enquries@wales.nhs.uk

All receptionists operate to the highest standards of confidentiality within the NHS and under the GDPR regulations.

Chaperones

All patients are entitled to have a chaperone present when an intimate examination or procedure is due to take place. In appropriate circumstances, the chaperone may be a family member, friend or, if you prefer, a member of the practice team.

Please note we are not able to offer a practice team chaperone service from our Ladywell branch surgery.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS Wales App
• phone the cancellation line on 01686 669 019
• by clicking Cancel Appointment Form 
• reply CANCEL to your appointment reminder text message

If you need care that cannot wait until the surgery is open, please ring 111 which is a free number.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to treat yourself at home or go to a Primary Care Centre

Click here to access NHS 111 Online or call 111 to speak to a staff member.

If you have a severe problem such as difficulty in breathing, chest pains or heavy bleeding you should call 999.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Please submit an online form request or telephone before 10.00am (if possible) to ask for a visit. This helps us to plan our day’s work.

Home visits are reserved for patients who are genuinely housebound and who do not leave the house for any reason, including those in residential and nursing homes. We will visit only if the Patient's clinical condition prevents them from travelling to the Surgery and they are deemed to have a medical condition that necessitates an urgent medical opinion. Age is not a criterion for a home visit, the criteria apply to both older and younger people.